Mapping a Complete Workflow for a Clinical Process
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It should be noted that a “process” is work performed and “workflow” is how the work moves from one stage to another toward the process’ completion. Mapping a process and its workflow is a fairly well-defined science, with a number of tools and techniques that can be used to understand current workflows and processes as well as identify opportunities for improvement.
This number remains the same for the life of the patient at the clinic. A returning patient’s information is retrieved, including the ptID, and is scheduled for a twenty minute appointment. After the patient is scheduled and registration is complete, a new paper chart is developed by the file clerk and the registration information is printed and placed in the chart.
Even literature that specifically considers workflow may limit the analysis to one organizational role. Thus, our literature search did not attempt to be a comprehensive search of literature published on workflow, but rather a scan of areas in the medical and nursing literature where relevant publications are likely to appear. There is also a longer history of research literature in other fields, notably industrial engineering and management.
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Kobayashi M, Fussell SR, Xiao Y, et al. Work coordination, workflow, and workarounds in a medical context. Proceedings of CHI 2005, Conference on Human Factors in Computing; pp. 1561–4.
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Bricon-Souf N, Renard JM, Beuscart R. Dynamic workflow model for complex activity in intensive care unit. Int J Med Inform. 1999;53:2–3. 143–50.