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Quality Improvement

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Continuous improvement, with respect to organizational quality and performance, focuses on improving customer satisfaction through continuous and incremental improvement processes, removing or minimizing unnecessary activities and delays in product delivery and also minimizing defects in the products being delivered. Several organizations have gained a competitive edge by implementing Kaizen, commonly known as continuous improvement.

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Quality improvement is a basic goal that the management has to take into consideration during decision making. First, quality improvement methods outlined in this proposal intend to demonstrate hospital’s obligation to improve the quality of healthcare services that the institution offers. For a medical institution, poor quality of services would be disastrous to the organization since it would lower the output and reputation of the hospital. In this regard, the management has to prioritize quality improvement measures to improve healthcare services that the facility offers. Therefore, this proposal highlights the problems, which the hospital faces. It also proposes and discusses quality improvement measures that the hospital should implement to increase its growth, overcome numerous challenges it faces, and enhance patient’s safety.

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Total Quality Management or TQM is definitely an integrative administration structure targeted at consistently enhancing the output of products, services, items, procedures and general manufacturing to attain and exceed customer demands and anticipation. It had been an administrative approach initially produced for enhancing the structure of manufacturing. However, it's lately proven its significance in operating industries as well for enhancing the standard and services information and client satisfaction that has led to elevated competitive advantage (Psychogios et al., 2007). Among the service industries which have already became a member of the TQM bandwagon may be the shipping sector. Certain courier companies for example Federal Express Corporation (FedEx), the U.S. Parcel Service (UPS) and U.S. Postal Service (USPS) already applied the concepts of TQM within their procedures (from the year 2003). They've moved from competence and high effectiveness to quality so as to ensure that they manage to stay competitive.

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In conclusion, quality Management (QM) in companies ensures that every action needs planning, development and application leading to valuable services, professionalism and respect to company’s structure. QM is an organizational framework that boosts a person’s progress and a company’s competencies. QM insists on the need for a systemic loom of talent management, which embraces clear policy to empower staff and improve their creativity.

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Ahire, S.L., Dreyfus, P., 2000. The impact of design management and process management on quality: an empirical examination. Journal of Operations Management 18, 549-575.

Bounds, G.M. (1995), Management: A Total Quality Perspective, South Western College Publishing, Cincinnati, OH.

Butler, D. (1996), "A comprehensive survey on how companies improve performance through quality efforts," David Butler Associates, Inc., CA.

Clinton, R.J., Williamson, S. And Bethke, A. (1994), "Implementing total quality management: the role of human resource management," SAM Advanced Management Journal, Vol. 59 No. 2, pp. 10-16.

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Quality Improvement
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