What Must Physicians and Patients Consider When Sharing Information on the Portal?
Disclaimer.The materials on this page are intended for informational and educational purposes. No individuals should use the information, resources or tools contained herein to self-diagnosis or self-treat any health-related condition. The content of the website is not meant to be a substitute for advice provided by a doctor or other qualified health care professional. The company will not be held responsible for any negative consequences arising from the use of information posted on this site.
They can, for example, log into their financial institution’s website to check their latest details. Parents of school-aged children routinely access a portal developed by their school to get information about upcoming tests, new requirements, and so on.
Similarly, in the health context, patient information needs should not be limited to obtaining general knowledge. There should be opportunity for patients to access their medical records and the content within them. Providing patients with access to personalized health information is believed to be a means of improving communication between patients and providers, contributing to more accurate information, and helping patients to prepare for upcoming clinical visits, and cope with the potential anxiety. This notion has been supported by evidence that shows that the failure to fully inform patients can lead to poor treatment adherence. Nevertheless, shared decision-making or patient-centred care is not practiced widely in many jurisdictions. According to Alston, part of the reason for this is the existence of major differences between what clinicians think patients should know, what patients want to know, what patients think they know, and what patients actually know. Inability to find or organise a common platform may have been a reason in the past, but due to technical advances as described from other sectors this no longer holds as a valid barrier.
Both providers’ lack of recall and patients’ lack of communication highlight the need for better mechanisms that allow patients to report inaccurate information. For example, better visibility of patient-entered comments in the EHR may improve communication. Future research should explore strategies for patients to contribute to their health record and improve its quality (Bitton A, Poku M, 2015).
To learn more about how we use and disclose your health information and when your authorization is required for certain disclosures, read our Notice of Privacy Practices on the Protecting Your Privacy page. Also, you can learn more information from this video explaining health information sharing.
American Hospital Association. Individuals’ Ability to Electronically Access Their Hospital Medical Records, Perform Key Tasks is Growing [Internet] 2016.
Collins SA, Vawdrey DK, Kukafka R, Kuperman GJ. Policies for patient access to clinical data via PHRs: current state and recommendations. J Am Med Informatics Assoc [Internet] 2011 Dec 1;18(Supplement 1):i2–7.
Prey JE, Woollen J, Wilcox L, Sackeim AD, Hripcsak G, Bakken S, et al. Patient engagement in the inpatient setting: a systematic review. J Am Med Informatics Assoc [Internet] 2014 Jul 1;21(4):742–50.
Bitton A, Poku M, Bates D. Policy context and considerations for patient engagement with health information technology. In: Grando M, Rozenblum R, Bates D, editors. Information Technology for Patient Empowerment in Healthcare. Berlin: Walter de Gruyter Inc; 2015. pp. 75–90