Financial Management, Quality, and Marketing Aspects of Cleveland Clinic
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The Cleveland Clinic Annual Report contains the year’s statistics, operational highlights and achievements in science and medicine. It includes a message from the chairman of the Board of Trustees and chief executive officer. It lists the names of all current Trustees and medical and operational leadership.
Putting patients first requires more than world-class clinical care – it requires care that addresses every aspect of a patient’s encounter with Cleveland Clinic, including the patient’s physical comfort, as well as their educational, emotional, and spiritual needs. Formalizing our commitment to this important work, Cleveland Clinic was the first major academic medical center to make patient experience a strategic goal, the first to appoint a Chief Experience Officer, and one of the first academic medical centers to establish an Office of Patient Experience. Led by Adrienne Boissy, MD, the Office of Patient Experience’s mission is to ensure consistently patient-centered care by partnering with caregivers to exceed the expectations of patients and families. Our team of professionals serves as an advisory resource for critical initiatives across the Cleveland Clinic health system. In addition, we provide resources and data analytics; identify, support, and publish sustainable best practices; and collaborate with a variety of departments to ensure the consistent delivery of patient-centered care. Best practices are used in healthcare to deliver quality care that promotes optimal outcomes. The Office of Patient Experience has been identifying best practices throughout the enterprise to streamline patient experience initiatives and has dedicated staff who serve as experts in each domain of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. They monitor national and local HCAHPS trends to identify how the top performing hospitals identify and maintain success. They consult with Cleveland Clinic institutes and community hospitals to identify, implement and promote best practices. They also perform unit observations to sustain best practices, which are promoted and shared so that other areas of Cleveland Clinic may replicate. Our team of professionals serves as an advisory resource for critical initiatives across the Cleveland Clinic health system. In addition, we provide resources and data analytics; identify, support, and publish sustainable best practices; and collaborate with a variety of departments to ensure the consistent delivery of patient-centered care. Cleveland Clinic was the first major academic medical center to make patient experience a strategic goal, appoint a Chief Experience Officer, and one of the first to establish an Office of Patient Experience. Cleveland Clinic strives to be the safest place in healthcare. Along with leadership commitment and robust process improvement, advancing a culture of safety is at the core of Cleveland Clinic’s efforts to promote high reliability across the health systems in both clinical and non-clinical environments. Every caregiver finds what could go wrong, speaks up, and works to improve it. They listen, learn, and then lead to create effective, enduring solutions.
They have encouraged and empowered discovery in research, education and patient care (Sorrell, J., (November 9, 2012). The executive and senior leadership are committed to enhancing the patient experience.
Four renowned physicians founded Cleveland Clinic in 1921 with a mission to provide better care of the sick, investigation into their problems, and further education of those who serve. Cleveland Clinic is a physician-led organization anchored by a 1,450-bed main campus that is one of the largest and most respected hospitals in the country.
Best Hospital U.S. News Ranking, 2018-2019, Cleveland Clinic. Retrieved From https://health.usnews.com/best-hospitals/area/oh/cleveland-clinic-6410670
Cleveland Clinic. 2010-2011 Excellence in Medical Education and Research Retrieved From https://my.clevelandclinic.org/ccf/media/files/Florida/Development/excellence-in-medical-education-2012.pdf
Greener Products and Services, About the Environmentally Preferable Purchasing Program. Retrieved From https://www.epa.gov/greenerproducts/about-environmentally-preferable-purchasing-program
Sorrell, J., (November 9, 2012) “Ethics: The Patient Protection and Affordable Care Act: Ethical Perspectives in 21st Century Health Care” OJIN: The Online Journal of Issues in Nursing Vol. 18 No. 1. Retrieved From http://ojin.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/Columns/Ethics/Patient-Protection-and-Affordable-Care-Act-Ethical-Perspectives.html#Grace