“Hexagon of Excellence”: Characteristics That Make the Performance of a Company Excellent in Terms of How They Approach Project Management
Achieving this edge might very well be the single most important strategic objective of the firm. Once the firm has this sustained competitive advantage, it will then begin to exploit it.
When set objects are met, new objectives should be set for great levels of quality. Organizations that practice quality management are strategic in that they aim to be in line with set organizational objectives (Hakes, 1991). Quality management also takes into consideration the future of the organization and activities of competitors. The organization is obsessed with meeting the quality standards that are required by the customers. In this way, the employees desire to do their best all the time. The focus on quality is not just for the short term but for the long run as well. In order for the entire organization to be one-minded in quality, all employees have to be trained and educated on quality management. The quality management process requires that there be adequate control from top management, although autonomy is encouraged. A scientific approach is used in setting targets, benchmarking and performance appraisal (Hakes, 1991). Kaoru Ishikawa was a pioneer in the subject of quality management. He emphasized on the quality management elements of customer focus and education of employees. His doctrine pointed to employee training as the basis for the commencement and maintenance of quality management in an organization. He came up with quality circles which enable employees to be involved in problem solving while increasing their ability to identify opportunities for growth (Hakes, 1991). The development of these elements made Kaoru Ishikawa successful because organizations have been able to increase revenue and deal with competition in the market.
Hakes, C. (1991). Total quality management: the key to business improvement: a Pera International executive briefing. London: Springer.
Brodie, D. (2008, October 27). Leadership – 5 Tips For Running More Effective Meetings. Retrieved December 10, 2008, from http://www. ezinearticles. com/? Leadership—5-Tips-For-Running-More-Effective-Meetings&id=1621386 Business E-Coach, (2001). Effective Listening The Art, Science, and Practice [Electronic version]