The External Communications Between the Portal and the Patient
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Health care leaders and policy makers have tried countless incremental fixes—attacking fraud, reducing errors, enforcing practice guidelines, making patients better “consumers,” implementing electronic medical records—but none have had much impact.
For many of these users, the Internet is stressful and overwhelming—even inaccessible.7 Much of this stress can be reduced through the application of evidence-based best practices in user-centered design.8
Even so, in this situation the needs of the child still have to be met (Young et al., 2006).
The main goal of external comms is to inform the outside world an important message about the work and quality of the organization.
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