The Impact of Fully Automated Self Service Check In at Muscat Airport
are considering using of self-service kiosks. Evenlibraries are trying out self-service technologies to issue books.The customers are now ready to make bigger transactions withkiosks and many models for self-service have been put to thetest .
The traditional service employee check-in promoted long lines, disgruntled customers and large staffing levels to complete repetitive tasks. Today SST promotes efficiency, convenience, shorter wait times and reduced labor cost. The terrorists’ attacks on 9/11 influenced major changes in airport technology due to the shifting needs of customers and the airline industry.
Further studies can be done in the direction of evaluating the validity of this assumption or even developing a scale derived from the SSTQUAL scale and the SERVQUAL scale that can serve the aforementioned purpose.
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