How Errors in Therapeutic Communication And/Or Professional Boundaries Made by the Nurse Impact on Patient Safety and the Nurse/Patient Relationship
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Patients canexpect a nurse to act in their best interests andto respect their dignity.
Nurses have a professional responsibility to ensure that safe boundaries are kept in the relationship between patient and Nurse. It is these boundaries that provide the nursing profession with integrity, and according to Baca it is essential these boundaries be maintained because of the difference in power between the nurse and patient. However, boundary violations can occur, when a nurse crosses from the zone of helpfulness to over involved, the ANMC believes that when a violation occurs a nurse is behaving unprofessional manner and misusing their power in the patient nurse relationship.
Effective communication is the key element in providing high-quality nursing care, and leads to patient satisfaction and health (Cossette, Cara, Ricard, & Pepin, 2005). Effective communication skills of health professionals are vital to effective health care provision, and can have positive outcomes including decreased anxiety, guilt, pain, and disease symptoms.
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