Project Risk Management on Digitized Medical Record for a Health Clinic
There is a natural tension between the interests of the healthcare professional and the interests of the business executive. Business executives are concerned with the financial viability of the organization, the return on investment, and the revenue cycle, which are usually the drivers for information technology systems and initiatives. However, healthcare practitioners have to utilize these systems, assist in their implementation, and contribute to their optimization. There is big risk in not managing this organizational tension effectively. Without the acceptance and adoption of new information technology by practitioners, the benefits may never be realized. It is fundamental to the success of IT projects that they provide tangible benefits to the end user.
In Johnson v. Hillcrest Health Center, Inc. – 70 P.3d 811 (Okla. 2003) – the doctor sent the patient home twice alleging that his condition was not serious, but the patient ended up dying in another hospital of heart attack because his heart condition was not diagnosed in due time. In court, the claimant, Mrs. Johnson, wife of the deceased, alleged that the doctors and the hospital failed in storing the results of the exams, which were placed in the wrong chart, so that the doctor did not find them. However, the doctor could have traced them in the system, what he did not, since probably he was used to solely verify the paper chart.
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